Privacy Policy

1. Information We Collect

We collect different types of information from users, including both personally identifiable information (PII) and non-personally identifiable information (non-PII).

a) Personal Information:

We may collect the following types of PII when you register or use our services:

• Name
• Email address
• Phone number
• Payment information (such as credit card details)
• Billing address
• Tutor qualifications and experience (for tutors)

b) Non-Personal Information:

We also collect non-PII automatically as you interact with our website:

• IP address
• Browser type and version
• Device type
• Operating system
• Web pages viewed on our site
• Referral URLs
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the collected information for the following purposes:

• To provide, operate, and maintain our website and services.
• To process transactions and payments.
• To personalize your experience and recommend relevant tutors or courses.
• To communicate with you, respond to inquiries, and provide customer support.
• To send promotional emails or notifications (with your consent where required).
• To improve the performance of our website and services.
• To comply with legal obligations and protect against fraud.

We comply with the California Consumer Privacy Act (CCPA) and other applicable U.S. laws. You have the right to request access to your personal data, correct inaccuracies, and delete certain data as permitted by law.

We comply with the Information Technology (IT) Act, 2000 and the rules under it. You have the right to access and update your personal data, as well as request deletion in certain circumstances.

3. Legal Basis for Processing (GDPR)

For users from jurisdictions governed by the General Data Protection Regulation (GDPR), including those in the European Union (if applicable):

• Consent: We may rely on your consent to process your personal data for specific purposes.
• Contract: We process your personal data to perform contractual obligations, such as providing you with our services.
• Legitimate Interest: We may process personal data where it is in our legitimate interest, provided such interests are not overridden by your privacy rights.

4. How We Share Your Information

We do not sell or rent your personal information. However, we may share your information with:

• Service Providers: Third-party vendors (e.g., payment processors) who assist us in operating our services.
• Legal Authorities: When required by law or to comply with legal obligations, such as responding to subpoenas or government requests.
• Business Transfers: In the event of a merger, acquisition, or asset sale, your data may be transferred as part of the business transaction.
• With Your Consent: If you provide explicit consent, we may share information for specific purposes.

5. Data Security

We implement a variety of security measures to maintain the safety of your personal information. This includes encryption, secure access controls, and regular security audits. However, please note that no method of transmission over the internet or method of electronic storage is 100% secure. We strive to protect your personal information but cannot guarantee absolute security.

6. Your Rights

You have the right to:

• Request access to your personal information.
• Request correction of any inaccurate or incomplete data.
• Request deletion of your personal information (subject to exceptions under the law).
• Opt-out of receiving promotional communications at any time.

For US users, If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what information we collect, the right to request deletion, and the right to opt-out of the sale of your personal data.

For Indian users, In compliance with the Information Technology Act, 2000, you have the right to:

• Access and review your personal data.
• Request correction of inaccurate information.
• Request the deletion of your data in certain circumstances.
• Withdraw consent to the processing of your data where applicable.

For EU users, In compliance with the GDPR, you have the right to:

• Access, update, or delete your personal data.
• Withdraw consent at any time where data processing is based on consent.
• Object to the processing of your data.
• Request data portability (transfer of your personal data to another service provider).

To exercise these rights, please contact us.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. Once the data is no longer required, it will be securely deleted.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us remember your preferences and understand how you use the website.

You can modify your browser settings to refuse cookies or notify you when cookies are being used. However, if you disable cookies, some parts of the website may not function properly.

9. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of such third-party sites. We encourage you to review the privacy policies of any third-party websites you visit.

10. Children’s Privacy

Our services are not directed toward children under the age of 13 (in the U.S.) or 18 (in India), and we do not knowingly collect personal information from children. If you believe we have inadvertently collected personal data from a child without parental consent, please contact us, and we will promptly delete the information.

11. Changes to the Privacy Policy

We reserve the right to update this Privacy Policy at any time. When we make changes, we will update the "Effective Date" at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

12. Contact us

The best way to get in touch with us is through Contact us form. We’d love to hear your questions, concerns, and feedback about our Services.